Customer satisfaction is our priority. If we make an error, we will do what we can to rectify the situation by either refund or adjusting the selling price to everyone's satisfaction. All returns must be made in a timely fashion, within 1 week of receiving the item. Past that point we will do what we can, but there are no guarantees. Please Note: In all cases, possible returns should be discussed with the staff at Friends of Sound Records before any action is taken. Returns must be authorized by us before they are sent to us. Unauthorized returns will not be accepted.